• Experience: Min 2 years
• Education: High School +
• Hours: Monday - Friday, 8:30am - 6:00pm
• Atmosphere is professional yet casual

• General Duties
  • Professional and courteous initial contact for the company
  • Answering multi-line phone; occasional heavy call volume
  • Field incoming calls to the appropriate departments
  • Typing, copying, filing, faxing and scheduling of routine tasks
  • Order and track inventory of office supplies
  • Distribute mail to appropriate departments
• Office Operations Duties
  • Open the office punctually at 8:30am , M-F
  • Handle general inquiries, accounts receivable calls and work with customers to resolve accounting issues.
  • Daily A/R and preparation of bank deposits
  • Processing various paperwork to include quotes, service contracts, service and hardware order forms, cancellations, etc.
  • Prepare quotes, service contracts, invoices, and order forms
  • Maintain detailed tracking of all service orders
  • Update internal databases as necessary to maintain current technical, accounting and customer records
  • Occasional hands-on, walk-thru customer support
  • Various projects as assigned by management
• Vendor Facing Duties
  • Service Qualification and Pricing
    • Qualify customers for services and prepare price quotations based on qualification results
    • Obtain updated vendor pricing quotes for services as necessary
    • Assist in maintaining internal service pricing guide
    • Maintain updated access information for online vendor databases
  • Service Provisioning
    • Act as main point of contact for Vendors
    • Ordering of data circuits and confirming technical details for delivery of service
    • Coordinate with internal Technical staff to schedule final delivery of service.
    • Maintain open communications with customer during provisioning and after delivery of service
    • Update internal databases as necessary
  • Bookkeeping
    • Assist in the auditing of accounts payable for circuit Vendors and first billing for all newly installed circuits.
    • Claims submission through resolution for all billing discrepancies
    • Maintain open communication of issues with internal AR/AP
• Desired Skills
  • Punctual and dependable. Reliable transportation required.
  • Excellent written and verbal communication skills mandatory
  • Experience handling multiple-line phones
  • Must be able to manage time effectively
  • Self-motivated, resourceful and analytical
  • Exceptional customer service skills necessary
  • Ability to work independently and as part of a team
  • Knowledge of internet services/circuits highly desirable!
  • Experience using the following software applications:
    • MS Windows, Word, Excel, Power Point, Web browsing, Email
    • Mozilla browser/email client
    • MYOB
    • SalesForce.com online marketing database
• Benefits
• Paid Vacation & Holidays
• 401K with company matching
• Full Healthcare coverage

Sales

Full Time

Duties

• Work with management to identify rich market segments by industry, company size, and geography (develop a sales plan).
• Aggressively perform lead sourcing activities, including cold calling, networking, canvassing (and whatever else you can think of) to identify appropriate qualified sales opportunities.
• Develop, grow and manage a pipeline of new business opportunities
• Intelligently prioritize resources and efforts to maximize sales success.
• Close business!
• Build & maintain strong relationships with prospects and customers.
• Manage & prepare quotes and contracts.
• Frequently update information in our Sales Force Automation (SFA) online application (Salesforce.com). Keep contact information and pipeline up to date and track all prospect and client communications.
• Be available to field inbound sales inquires by phone and/or e-mail during regular business hours.
• Regularly attend internal departmental meetings. Work cooperatively with the team.
• Attend events as required (networking events, trade shows, etc). Minimal travel.

Qualifications

• Sales experience, particularly in the Internet and/or telecommunications space.
• Strategic selling skills. e.g. SPIN, etc.
• Familiarity with Internet services and technologies.
• Familiarity with voice telecommunications services, especially VOIP.
• Ability to speak the language of IT directors and C-level executives.
• Self-motivated and highly productive.
• Cooperative and team-oriented attitude.
• Computer skills
  • MS Windows XP, MS Office, web browsing, e-mail.
  • Salesforce.com experience a plus.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Punctual and reliable. Reliable transportation required.
• Most importantly: the ability to consistently close business!

Telemarketer

Full Time/Part Time - flexible hours!

Job Qualifications

No experience necessary! However, we are looking for people with: outstanding communications skills, excellent speaking voice, great on the phone, nice & upbeat personality, lots of energy, positive attitude, and tenacity. Must have solid computer usage skills (e-mail, web, basic word processing). Knowledge about the Internet, its use, and related technologies is a big plus.

Job Description

We are looking to build a team of a few telemarketers to help drum up some business. You will be expected to: use a web-based Sales Force Automation (SFA) application to review leads/prospects, place phone calls (and sometimes send e-mails) to leads in an attempt to uncover business opportunities for our sales team, pitch our services to prospects, record/log information about your communications in the SFA app, and communicate with management and our sales team.